SPECIAL ORDERS AND FURNITURE
Full credit will be issued on unassembled, in-stock furniture returns
in new condition with original packaging within 30 days from the
date of delivery. Returns of special orders or non-stock furniture
will be made at the option of Disabled Veteran Enterprises, Inc.
and will be evaluated on a case-by-case basis. Please ask your
Account Representative
for a complete listing of our in-stock furniture programs.
DEFECTIVE PRODUCTS
All defective Disabled Veteran Enterprises, Inc. Brand products (CEB, CEG, DPS, EXP)
may be returned at any time. Refer to Guarantee
Page for information regarding
DVE. All other defective products must
be returned within the first 30 days from the date of delivery.
After 30 days, please contact the manufacturer directly. Disabled
Veteran Enterprises, Inc. expressly disclaims any warranties associated
with products sold by Disabled Veteran Enterprises, Inc., but a
warranty may be available from
the manufacturer as indicated in the instructions included with
the product. If needed, call Customer Service for assistance in
contacting the manufacturer.
SHORTAGES
Please inform Disabled Veteran Enterprises, Inc. of any shortages
as soon as possible. Shortage credits requested after 48 hours
of delivery will not
be honored.
RETURNS ARE EASY! JUST LET US KNOW:
By Phone (877) 822-8846: Have your packing list
ready when speaking to Customer Service as your customer number,
order number, items to return, a reason for your return, contact
information and method of return will be required.
By Fax (877) 822-8845: Circle the item(s) on your Packing List
and fax it to us requesting a return. Include a cover sheet with
your reason for the return, the quantity and item number(s), and
your contact information including phone number.
On-Line: Return to the On-Line ordering site, select Returns from
the menu, complete the information, and submit your return request.
What Happens Next? Customer Service promptly issues a Return Request,
which is given to your delivery driver who will pick up your return
during the next scheduled delivery. Or, your return will be picked
up using the original delivery method (for instance, FedEx or UPS).
You will receive credit for the item(s) returned upon verification
of condition received.
What if I do not have my original delivery paperwork? For
reference purposes, your customer number and order number are listed
on every
Disabled Veteran Enterprises, Inc. delivery label. These numbers
will expedite your return when phoning Customer Service. In order
to associate your
return to the corresponding order and ensure prompt credit, Customer
Service will need your customer number, order number, purchase order
number, or contact name.
IMPORTANT NOTES ABOUT ALL RETURNS:
·
Unless defective, all returned products must be in re-saleable condition
(original, unmarked, sealed retail package).
·
Non-defective dated goods - forms, batteries, film, toner and ink
cartridges, etc. are subject to approval and require a Return Authorization
for credit. Calendars cannot be returned after January 31st of the
year they correspond to.
·
For health and safety reasons, all food, beverages, first aid, and
medical items cannot be returned.** Janitorial or Sanitation products
can only be returned in unopened, unaltered, case quantities.
·
Disabled Veteran Enterprises, Inc. will only issue credit for items
that were purchased from Disabled Veteran Enterprises, Inc..
·
Disabled Veteran Enterprises, Inc. assumes no liability for damages
resulting from the use of any purchased products.
We will make every effort to be fair and reasonable in regard to
your return. If you have any questions, please contact Customer Service
(877) 822-8846 or your Disabled Veteran Enterprises, Inc. Account
Representative.
Thank you! We appreciate your business.