If I use a re-manufactured toner cartridge, will it VOID our machine's warranty?

No! This practice is prohibited by The US Clay Act and Sherman Act, Canada Competition Act and other statutes. The largest manufacturer of laser printers (Hewlett Packard) may use recycled parts in the new cartridges from some production lines they sell you. Look at the box; it says Made in Japan / China from foreign and domestic components, may contain material collected in the HP Toner Cartridge recycling Program. They do remind you that the product is only as good as the remanufacturer! If someone tells you recycling will void your warranty, ask them to put it in writing! We put our guarantee in writing.

Why is the manufacturer's cartridge warranty only 90 days when your re-manufactured cartridge's warranty is for one year for use, 2 years shelf life?

We replace worn parts with more robust OPC drums, wiper blades etc. We, also, we post test each cartridge - they don't. In fact, we have found cartridges from 1989 that still worked. Only light, impact, freezing and salt air can harm them.

Why would the people who sold me my laser printer say I need to buy new cartridges, rather than re-manufactured ones?

Since the profit margin on laser printers is low, most retailers hope to make sizable profits on the supplies (developers, toner cartridges, drums, etc.). General Motors wants you to use GM parts and Mr Good Wrench technicians. Does that make the Fram oil and airfilters installed at your local garage inferior, or grounds to void your warranty?

How do I know if I'm having a problem with my laser printer or toner cartridge?

Place another cartridge in your printer and test it out. If the problem disappears, it is the cartridge. We recommend you keep an extra cartridge on hand for several reasons; first, if your cartridge runs out, you will have a spare to use immediately, second, you can find out right away if the problem is with the cartridge or the printer.

Will there ever be toner cartridge failures?

There will be occasional failures in all cartridges new or re-manufactured. That is why we offer a year guarantee for our cartridges. The manufacturer's new cartridge typically has a 90 day guarantee. Shelf life with our products is guaranteed for 2 years.

Why don't I get the manufacturer's claimed Page Yield from my cartridges?

Cartridge manufacturer's rate yield using a formula. The page yield on toner cartridges, depends on what types of printing you are doing. Manufacturer's yield estimate is based on each 8.5 x 11 inch sheet with 5% of the page black.

Note: The formula is - a capital E, in 12 point courier type, printed 960 times on a page.

One logo or an accountant printing tax form and data, could use twice that amount of toner.

Will the use of a recycled cartridge harm my machine?

No! A cartridge is a self-contained unit. Any cartridge will dump toner if shaken in midcycle, or if wiper blade OPC drum contact is out of spec. i.e. someone drills a hole and pours in more toner, or crams the vacuum crevice tool into delicate plastic parts. This "drill and fill" myth is typical propagated by resellers who add no value to cartridges - we have seen 3 drilled in 9 years.

What steps are taken to insure a quality cartridge?

Graphics toner is used. Except as noted most of our cartridges come with a long-life drum. We change the wiper blade, recovery blade and recoat rollers. All units are tested before disassembly and again after remanufacture. One unit from each line is tested for 25 prints to verify yield and quality.

New cartridge types or new components are tested for 500-1000 prints.

Is it really disposable?

A disposable laser toner cartridge has an average of 4 lbs. of reusable plastics and components. Simply throwing away an empty cartridge is not only wasteful and toxic to the environment, but is is also prohibited in many states. Toners must be properly disposed of as hazardous waste or they can be recycled.

Although many people are environmentally conscientious enough to recycle used cartridges, they are not sure whether or not they want to use them. This is because, some recyclers just refill used cartridges, never testing them or replacing worn out parts. This careless process leads to poor print quality and printer malfunction. After one incident like this, most people stop using recycled toners and return to expensive new OEM (Original Equipment Manufacturer) cartridges.

At DVE, each of our cartridges is fully re-manufactured ensuring quality and reliability while saving you money and time.

Quality

All DVE laser cartridges are fully disassembled, checked, tested and re-manufactured with new parts as necessary to insure that each DVE toner meets or exceeds brand new OEM (Original Equipment Manufacturer) cartridge standards.

No Exchange Required, No Waiting

Most recyclers require you to ship them your empty shells, often at your own expense, to get their low prices; and some even make you wait until your cartridge has been refilled. Not DVE! We provide ARS labels to return your empty toner cartridge and we do NOT require you to send us a used cartridge to get our highest quality compatible cartridge.